Tag Archives: Twitter

Personalizing the Online Booking and Business Travel Experience


It never ceases to amaze me how intuitive sites like Amazon.com, LinkedIn and Google can be.  Based on my buying habits, my network of professional associates and my search history (respectively), I am served up information that is literally tailor-made … Continue reading

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KLM and Social Media… Taking “Traveler Personalization” to New Heights


Let’s say you’re at Amsterdam airport, waiting for your KLM flight to board and whisk you across the pond, where you plan to run in the New York City marathon.  Suddenly, a KLM employee approaches you, thanks you for your … Continue reading

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